Accessibility statement for the Update registered email address service

About this service

This accessibility statement applies to the Update a registered email address service.

This service is run by Companies House. We want as many people as possible to be able to use this service. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text disappearing off the screen
• navigate most of the service using just a keyboard
• navigate most of the service using speech recognition software
• listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text simple to understand.

Find out more about accessibility support for Companies House users.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this service are not fully accessible:

• there is not enough colour contrast between text and its background on a small number of pages

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can find contact details on our accessibility support for Companies House users page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

Companies House is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There is not enough colour contrast between text and its background on a small number of pages. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

We plan to fix this issue by 31 January 2024.

What we’re doing to improve accessibility

To improve this service's accessibility, we:

• work with real users who have accessibility issues to make sure that our services meet their needs
• carry out internal tests for compliance with Web Content Accessibility Guidelines V2.1 level A and level AA
• work with external agencies in major UK cities to perform usability research with users
• recruit customers through our user panel to take part in usability sessions
• build and test our services to meet government accessibility requirements

Read our blogs about usability to find out more about our user research work.

Preparation of this accessibility statement

This statement was prepared on 31 July 2023. It was last reviewed on 31 July 2023.

This service was last tested on 31 July 2023. The test was carried out internally.

We tested the entire end to end journey.