Accessibility statement for the Upload a document to Companies House service

This service is run by Companies House . We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text disappearing off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this service are not fully accessible.

We know that most PDF documents are not accessible in a number of ways including missing text alternatives and missing document structure.

What to do if you cannot access parts of this service

Contact us by:

Find out about call charges

Or write to us at:

Companies House
Crown Way
CF14 3UZ

DX 33050

We'll discuss what assistance we can provide to help you meet your responsibilities. With your permission, we'll place a note on our internal system.

For example, if you have impaired vision and would prefer us to contact you by phone, we can call to remind you when your confirmation statement or accounts are due.

Reporting accessibility problems with this service

We are continuing to improve the accessibility of this service. Contact us if you have accessibility requirements that are not listed on this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility

Companies House is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

PDFs and other documents

Many of our PDFs don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). We are investigating a solution to this problem and will update this statement in due course.

How we tested this service

We regularly carry out internal tests for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA using a variety of manual and automated testing tools.

This service was last audited on 21 April 2020. The audit was carried out internally. We tested all the screens from start page to confirmation of submission.

What we're doing to improve accessibility

To improve service accessibility, we:

  • work with real users who have accessibility issues to make sure that our services meet their needs
  • carry out internal tests for compliance with Web Content Accessibility Guidelines V2.1 level A and level AA
  • work with external agencies in major UK cities to perform usability research with users
  • recruit customers through our user panel to take part in sessions at our usability lab in Cardiff
  • build and test our services to meet government accessibility requirements
  • are developing an assistive technology lab in our Cardiff office to improve the testing of our services and raise awareness of accessibility ( read our blogs about usability to find out more about our user research work)
  • update older PDFs to be accessible
  • ensure the accessibility of new PDFs before they are published
  • train staff to ensure they are aware of the importance of accessibility, and how to make their PDFs accessible

This statement was prepared on 21 April 2020.

It was last updated on 23 July 2020.