Accessibility statement for the apply to protect your details service

This service is for directors and persons of significant control (PSCs) who are at serious risk of violence or intimidation and want to apply online to protect their details from being disclosed on the Companies House public register.

Published 14 February 2020 From: Companies House

Updated 14 February 2020

Contents

This website is run by Companies House. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text disappearing off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • Some related form elements are not correctly grouped together (using a fieldset and legend)
  • Some expanding content is not correctly marked-up
  • Some page content is truncated when magnified up to 400% and the browser width is set 1280px

What to do if you can't access parts of this website

To get information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us:

By phone

  • Telephone: 0303 1234 500
  • Telephone (Welsh language): 029 2038 0065
  • minicom or textphone 029 2022 6788
  • Monday to Friday 8.30am to 5pm
  • Find out about call charges

By email

By post

Companies House
Crown Way
Cardiff CF14 3UZ

DX 33050

We'll discuss what assistance we can provide to help you meet your responsibilities. With your permission, we'll place a note on our internal system.

For example, if you have impaired vision and would prefer us to contact you by phone, we can call to remind you when your confirmation statement or accounts are due.

Reporting accessibility problems with this website

We are continuing to improve the accessibility of this website. Contact us if you have accessibility requirements that are not listed on this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Companies House is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Some related form elements are not correctly grouped together (using a fieldset and legend). This fails WCAG 1.3.1 success criterion (Information and relationships). We plan to identify and fix these by March 2020.

Some expanding content is not correctly marked-up. This fails WCAG 4.2.1 success criterion (Name, role, value). We plan to identify and fix these by March 2020.

Some page content is truncated when magnified up to 400% and the browser width is set 1280px. This fails WCAG 1.4.10 success criterion (Reflow). We plan to identify and fix these by March 2020.

How we tested this website

We regularly carry out internal tests for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.

This website was last externally audited on 29 November 2019. The audit was carried out by the Digital Accessibility Centre.

We tested the entire service, including these sections:

  • Sign in
  • Enter your details
  • Enter home address
  • What are the company details?
  • Reasons
  • Other company details
  • Digital signature
  • Payment review
  • GOV pay and payment service screens
  • Confirmation

What we're doing to improve accessibility

To improve this website's accessibility, we:

  • work with real users who have accessibility issues to make sure that our services meet their needs
  • carry out internal tests for compliance with Web Content Accessibility Guidelines V2.1 level A and level AA
  • work with external agencies in major UK cities to perform usability research with users
  • recruit customers through our user panel to take part in sessions at our usability lab in Cardiff
  • build and test our services to meet government accessibility requirements
  • are developing an assistive technology lab in our Cardiff office to improve the testing of our services and raise awareness of accessibility

Read our blog about usability to find out more about our user research work